Online Shopping Conditions

Customer Service Hours
The Highland Hamper Company online customer service hours are between 9am and 5pm (AEST), Monday to Friday. We can be contacted by telephone on 02 4868 2909.

Ordering and Delivery
The Highland Hamper Company uses Australia Post, Fastways Couriers and Moxey Heath Couriers to deliver orders. Orders are fulfilled within 7 days of the date the order is processed (payment taken). It may take up to 2 working days for an order to be processed from the time of placement. Deliveries to WA, NT and TAS may take longer if there are unexpected stock or delivery issues. The Highland Hamper Company online orders are dispatched Monday to Friday only, excluding public holidays. The Highland Hamper Company always attempts to deliver to customers within the stated delivery time frame but cannot take responsibility for circumstances beyond their control that hinder or delay the order.

Delivery Terms
The Highland Hamper Company is not responsible for the gift delivery. The Highland Hamper Company uses reputable contract couriers and Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time or place.

The Highland Hamper Company only uses quality products. We also reserve the right to substitute products that may be unavailable or out of stock, but guarantee the replacement item will be to equal or greater value than the original item.

All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification to The Highland Hamper Company.

Online Payment Methods
The Highland Hamper Company accepts payment via the major credit cards VISA, MASTERCARD and BANKCARD as well as, money orders, cheques or direct deposits.

Refunds and Returns
The Highland Hamper Company does not accept responsibility for a gift once it has left our premises, however, if a gift arrives excessively damaged or a product is faulty, the Highland Hamper Company will assess the situation for replacement based on a case by case situation.